OUR EXCHANGE/RETURN POLICY

• YOU HAVE 7 DAYS FROM WHEN YOU RECEIVE YOUR ORDER TO

  • LOOK AT

  • EXAMINE

  • TWIDDLE YOUR THUMBS OVER

  • AND BUG YOUR EYES OUT AT YOUR NEW ITEM(S)

  • PLEASE NOTE OUR PRE-OWNED WATCH RETURN PERIOD IS 3 DAYS AND NOT 7 DAYS

   

• YOU MUST EMAIL US TO OBTAIN A "RMA#" BEFORE WE WILL ACCEPT ANY RETURNS OR EXCHANGES

• ONCE YOU HAVE RECEIVED YOUR "RMA#" YOU MAY PROCEED WITH YOUR RETURN OR EXCHANGE

  • OBTAINING A RMA# ALLOWS US TO BETTER TRACK AND QUICKLY PROCESS YOUR EXCHANGE OR RETURN

  • REFUNDS WILL BE ISSUED LESS OUR SHIPPING FEE

   

• ITEMS MUST BE RETURNED IN:

  • ORIGINAL CONDITION

  • ORIGINAL PACKAGING

  • UNUSED

   

• IF YOU SHIP YOUR RETURNED MERCHANDISE WITHOUT A RMA#, IN USED CONDITION/CARRIED CONDITION, OR HAVE EXCEEDED THE 7 DAY WINDOW, YOUR RETURN WILL BE REFUSED.

• SHIP INSURED, UNSATISFACTORY ITEMS, ALONG WITH A COPY OF YOUR INVOICE WITH THE RMA# WRITTEN ON IT, AND THE RMA# CLEARLY MARKED ON THE RETURN SHIPPING LABEL TO:

ROCKET WORLD

ATTN: RETURNS DEPT. 

RMA# XXXX (WRITE IN YOUR RMA#)

660  22ND  ST.

SAN FRANCISCO, CA 94107